Sylo Privacy Policy

Last Revision: 14/02/2017


In this policy

  • our, we, us means Sylo Licensing Limited or any related company providing you with our services;
  • you, means you, the person using our services, or visiting our website;
  • services means all goods or services we provide and anything else we do for you, including providing you with access to our website, and the Sylo service.
  • communications means anything transferred by you using the Sylo application. This includes all conversation and any other data transfer. In addition to our Privacy Policy, our Terms of Service applies to your use of our services. It is important that you are familiar with our Terms of Service. Please read it in conjunction with this policy. It includes our website management rights.

Information We Collect

We may collect the following information about You when you visit our website:

  • the IP address of your machine when connected to the Internet and the domain name from which you are accessing the Internet;
  • the operating system and the browser your computer uses, and any search engine you are using;
  • the date and time you are visiting the website;

Sylo Licensing Limited does not have visibility over your communications within Sylo. Your communications are peer-to-peer wherever possible and end-to-end encrypted in all instances.

We will also collect information automatically to help us improve the Sylo application. These analytics will include individual Sylo metrics, connection information, system information, including ID, load and usage metrics. In addition, we may ask you if you would like to voluntarily send us information to help us improve Sylo. This information will be sent to us if you expressly choose to do so and, when received by us, will only ever be used internally (we won’t sell it).

Personally Identifiable Information

We may collect the following personally identifiable information about You:

  • User Accounts:
    To use a Sylo, you must be registered with Sylo. When you register with Sylo, you will need to provide your name, password, email address and username.
  • Payment:
    You will also need to provide sufficient information for us to process payment. This information will be passed on to a secure third party payment gateway to facilitate payment.
  • Correspondence:
    We may keep a record of any correspondence between us and you.

How we use your information

We use your information to improve Sylo. Your information will also be used to measure the number of visitors to different parts of the Sylo website and for purposes connected with the provision of the service.

We do not disclose information about individual machines or persons except for the reasons set out below in this section. We do not sell information. We may gather additional information if we are concerned, for example, about security issues. Where necessary by law, we can disclose information to relevant law enforcement authorities.

If you choose to provide us with personal information such as your email address, for example by filling out an electronic query, we will use the information to communicate with you in relation to all the goods and services which we provide to you or which we consider might be of interest to you.

Personal information will only be stored and used in accordance with this Privacy Policy.

Use of cookies for advertising and analytics

Our website uses cookies. A cookie is a file which allows us to track and target the interests of users. In addition, our website uses third party cookies.

Cookies are used to analyse your use of our website. We will not use cookies to serve ads when you visit our website. Cookies may be used to serve you ads in relation to our products when you visit third party websites. The information we collect and share with third parties through cookies is aggregated and therefore anonymous (it does not include personal information which could identify you).

Opting out

Turning off cookies. As stated above, your internet browser should allow you to control the use of cookies.

Access to your information

You have the right to access the personal information we hold about you where it is stored in such a way that it can readily be retrieved. If the personal information we hold about you is not accurate or complete, then you may ask us to correct it.


Sylo Website:

When purchasing Sylo, look for the 'padlock' symbol in your web browser. The 'padlock' symbol is a certificate of authenticity and ensures the site is secure.

Secure Socket Layer (SSL) is the most accepted way of ensuring the security of transmitted information to and from Internet sites worldwide. It operates in all pages of our website. We are using SSL with Comodo Authentication Certificates with RC4 128 bit encryption.

Sylo Application:

The Sylo application uses the RSA Encryption Standard for key exchange, and DTLS Encryption Standard for content. Content is transferred peer-to-peer where possible and is always end-to-end encrypted.

Children’s Online Privacy Protection Act (COPPA):

Users must be 13 years or older. As such, Sylo will never knowingly obtain any personally identifiable information of a person known to be under 13 years of age.

Notification of Changes:

By visiting our website, and by using the Sylo application, you consent to the collection and use of information as described in this Privacy Policy. Any material changes to this Policy will be made apparent on our Website.


Please direct any queries to:

Privacy Policy Query
Sylo Licensing Limited
PO BOX 90334,
Victoria St West,
Auckland 1142,
New Zealand