Sylo Terms of Service

Last Revision: 14/02/2017

Terms and Conditions

By using Sylo, and the Sylo website (‘Services’), you agree that you are over 13 years of age, and you agree to be bound by all terms and conditions outlined in this Terms of Service (‘Terms’). If you are not over 13 or do not accept these Terms, do not use Sylo.

These terms apply to your use of Sylo, a software application released by Sylo Licensing Limited (the Company).

We can update these Terms at any time and by updating the content on our website. These can be found on the terms section of our website. You should check on this page to ensure you are up to date as these Terms are binding on you.

These Terms, by reference, include the Sylo Privacy Policy.


By default, all communications between users in Sylo are end-to-end encrypted and travel directly from peer-to-peer. In instances where it is technically not possible to establish a peer-to-peer connection, communications may be relayed.

While Sylo endeavours to provide security for transfers and communications using end-to-end encryption in all circumstances and direct transfers where possible as described above, Sylo cannot ensure security against users trying to impersonate you or others if they are able to obtain your login details. You acknowledge that you are responsible for keeping your login details safe and secure. As there may be factors not ultimately under control of Sylo, you are also ultimately responsible for the safety and security of the data on your device.

You understand that Sylo is an application providing the ability for professionals to have sessions with their clients. You understand that Sylo content is only hosted on the professionals primary device. You understand that content in a Sylo is the responsibility of the host who initiated the communication, and any responsibility to back up Sylo content also falls on the host, not on Sylo Licensing Limited.

Sylo Licensing Limited has no visibility over content hosted on Sylo. As such, you accept full responsibility for moderation of the content you host. You also accept that you are ultimately responsible for any content hosted on your Sylo and for any and all potential consequences that may result.

The Software:

So long as you comply with these Terms we give you a limited, non-exclusive, non-transferable, revocable license to use the Sylo Software solely to access the Services.

You understand that to the fullest extent permitted by law, Sylo is provided ‘as is,’ without any kind of warranty whatsoever.

Sylo, the Sylo logo and all other Sylo trademarks, service marks, product names, and trade names appearing on the Services are owned by Sylo Licensing Limited You may not use or display any trademark, service mark, product name, trade name, or logo appearing on the Services without prior written consent from Sylo Licensing Limited.


To the extent you use a Service plan that is made available for a fee, you will be required to select a payment plan and provide accurate information regarding your credit card. You will promptly update your account information with any changes in your payment information. You agree to pay Sylo Licensing Limited in accordance with the terms set forth on the Sylo website and related pages, and this Terms of Service, and you authorise Sylo Licensing Limited or its third-party payment processors to bill your payment instrument in advance on a periodic basis in accordance with such terms.

If you dispute any charges you must let Sylo know within sixty (60) days after the date that Sylo invoices you. All amounts paid are non-refundable and we reserve the right to change our prices in the future. If we increase our prices for your Service plan, we will provide notice of the change on the Site and in email to you at least 30 days before the change is to take effect. Your continued use of the Service after the price change goes into effect constitutes your agreement to pay the changed amount.

User Conduct:

No content protected by intellectual property law is to be shared without permission from the rights holders. We respect the copyright of others, and we expect you to do the same. As a condition of using Sylo, you agree not to use Sylo to infringe on the intellectual property rights of others. Sylo Licensing Limited reserves the right to suspend service to accounts for any reason at its sole discretion without any liability to the user whose access is blocked.

You agree that you are entirely responsible for any and all content hosted on or transferred via your Sylo application. Sylo Licensing Limited is in no way responsible for, nor has any control or knowledge of what is hosted within an individual user's Sylo application. You assume all risks associated with the hosting of content in your Sylo application.

You acknowledge that by using Sylo, you may be exposed to Materials that you may find offensive, indecent or otherwise objectionable. You understand that in using Sylo, you waive any and all rights or remedies you may have against Sylo Licensing Limited, and agree to indemnify Sylo Licensing Limited harmless to the fullest extent allowed by law.

You agree not to use Sylo to facilitate:

  • Making available anything under copyright, unlawful, abusive, defamatory, obscene, child-pornographic, invasive of another’s privacy, or objectionable in any way.
  • Harassment
  • Violence or to harm anyone
  • The harming of minors in any way
  • The impersonation of someone or something
  • Spamming or unsolicited messages
  • The distribution of software viruses
  • Access to content you are not authorised to access
  • Data mining in any way

Limitation of Liability:

To the fullest extent permitted by law, Sylo will in no way be liable to you or any third party for any incidental, special, punitive, or consequential damages (including loss of use, data, business, or profits, and damage to hardware or software) arising out of or in connection with these terms of service, the use or performance of a Sylo service or application, or from the use of, or inability to use the services or any user content sent through the services whether based on warranty, contract, tort (including negligence), strict liability or any other legal theory, and whether or not Sylo has been informed of the possibility of such damages, even if any limited revenue set forth herein is found to have failed its essential purpose.